FAQ

Shell TapUp has one mission: to increase efficiency and accelerate the energy transition by delivering alternative fuels to you and your fleet. Technology and sustainability, hand in hand, offer new solutions to make our society more sustainable.

Shell TapUp was established in 2016 with a focus on developing the physical service. In 2017, we conducted the first pilot in the consumer market. This caught the attention of the business market, which meant that from 2018 we fully focused on supplying fuels to the business market.

Our mobile fueling vehicles arrive at your location at the agreed upon time. We are available to fuel your fleets 24/7, 365 days a year, rain or shine. We agree in advance on how our driver access your vehicles and fuel valves and at which safe place on your premises the refueling will take place. You won’t notice it when we come, except that your vehicles are full again and you can get back on the road!

As a customer, you will have access to our portal allowing you view all your transactions in real time.

The costs for using Shell TapUp can be divided into 2 parts, Fuel and Service.

The fuel price is determined by the total fuel volume that is purchased each year and current market value.

The service costs depends on the number of vehicles that are refueled per visit and how often and at what time we visit.

If you want an indication of the costs for your fleet, please request a quote.

The answer: very little time. All you have to do is decide within which time frame you want us to visit and which fuel type you want to have delivered. We take care of the rest. Easy right?! We ensure a streamlined onboarding of your location in our delivery schedule.

We deliver Shell Diesel, Shell Gasoline and Shell V-Power^® NiTRO+ Premium Gasoline.

Our goal is to make alternative fuels available to our customers. Are you interested in a certain type of fuel? Let us know and we can find out if we can deliver it to you.

Please contact us for additional details.

Yes, when we arrive at your location we top off every vehicle that is available, so your fleet will stay fueled and ready!

1. Is the fuel valve of the vehicle locked with a central lock?
   The fuel valve will need to be opened, left ajar and then close and lock the vehicle.
2. Does the fuel valve of the vehicle open from the inside with a lever or button?
   First open the fuel cover and then close and lock the vehicle.
3. Can the fuel cover of the vehicle always open, but you need the vehicle key to remove the fuel cap?
   Open the fuel cap and try to remove the key. Is that not possible? Then we look together at the options to gain access to the vehicles, for example by giving a runner of the fuel caps to our team.

All 3 ways ensure the vehicle is secured and ready to be refueled.

The most important advantage for you as a fleet manager (or operations manager of course!) is that an outsourced refueling process will save you time and money. It will allow your team to focus on customers and value-added services.

The most important advantage for you as a sustainability manager is that you take miles off the road because the entire fleet does not have to drive to the gas station. With Shell TapUp, you also get the possibility to switch to an alternative fuel that, for example, reduces local emissions.

Shell TapUp plays an active role in the energy transition, but there is no single solution.

To help reduce the carbon footprint, Shell TapUp offers solutions to avoid, reduce, and compensate emissions.

For customers, this means that we:

1. Avoid: driving those extra miles to the gas station
2. Reduce: your CO₂ emissions by having your fleet filled with an alternative fuel
3. Compensate: the remaining emissions through Shell's carbon offsetting program

Offsetting your CO₂ emissions with Shell TapUp in 3 easy steps:

1. We keep track of the fuel consumption per vehicle.
2. We calculate the CO₂ emissions that are linked to this consumption.
3. We compensate the CO₂ emissions at the end of the year with various certified CO₂-compensation projects around the world.

Shell TapUp is also a logistics company that manages its own fleet. By participating in Shell’s Nature-based Solutions program, we also make our own activities more sustainable and, in this way, meet the ever-increasing demands of internal and external stakeholders when it comes to environmental performance.