
FAQ
We understand that you may have questions about our mobile fueling service and we're here to help. If you are interested in mobile fueling with Shell TapUp and don’t see the answer you are looking for, please feel free to contact us.
ABOUT SHELL TAPUP
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What is the mission of Shell TapUp?
Shell TapUp has one mission: to increase efficiency and accelerate the energy transition by delivering alternative fuels to you and your fleet. Technology and sustainability, hand in hand, offer new solutions to make our society more sustainable.
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How did Shell TapUp start?
Shell TapUp was established in 2016 with a focus on developing the physical service. In 2017, we conducted the first pilot in the consumer market. This caught the attention of the business market, which meant that from 2018 we fully focused on supplying fuels to the business market.
HOW IT WORKS
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How does Shell TapUp work?
Our mobile fueling vehicles arrive at your location at the agreed upon time. We are available to fuel your fleets 24/7, 365 days a year, rain or shine. We agree in advance on how our driver access your vehicles and fuel valves and at which safe place on your premises the refueling will take place. You won’t notice it when we come, except that your vehicles are full again and you can get back on the road!
As a customer, you will have access to our portal allowing you view all your transactions in real time.
WHAT IT COSTS
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How much does Shell TapUp cost?
The costs for using Shell TapUp can be divided into 2 parts, Fuel and Service.
The fuel price is determined by the total fuel volume that is purchased each year and current market value.
The service costs depends on the number of vehicles that are refueled per visit and how often and at what time we visit.
If you want an indication of the costs for your fleet, please request a quote.
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How long does it take to implement Shell TapUp at my organization?
The answer: very little time. All you have to do is decide within which time frame you want us to visit and which fuel type you want to have delivered. We take care of the rest. Easy right?! We ensure a streamlined onboarding of your location in our delivery schedule.
WHAT TO EXPECT FROM US
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Which fuel types does Shell TapUp deliver?
We deliver Shell Diesel, Shell Gasoline and Shell V-Power® NiTRO+ Premium Gasoline.
Our goal is to make alternative fuels available to our customers. Are you interested in a certain type of fuel? Let us know and we can find out if we can deliver it to you.
Please contact us for additional details.
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Is Shell TapUp able to refuel all my vehicles?
Yes, when we arrive at your location we top off every vehicle that is available, so your fleet will stay fueled and ready!
USING OUR SERVICE
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How does Shell TapUp gain access to the fuel valves of my fleet?
- Is the fuel valve of the vehicle locked with a central lock?
The fuel valve will need to be opened, left ajar and then close and lock the vehicle. - Does the fuel valve of the vehicle open from the inside with a lever or button?
First open the fuel cover and then close and lock the vehicle. - Can the fuel cover of the vehicle always open, but you need the vehicle key to remove the fuel cap?
Open the fuel cap and try to remove the key. Is that not possible? Then we look together at the options to gain access to the vehicles, for example by giving a runner of the fuel caps to our team.
All 3 ways ensure the vehicle is secured and ready to be refueled.
- Is the fuel valve of the vehicle locked with a central lock?
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What is the most important advantage for a fleet manager to use Shell TapUp?
The most important advantage for you as a fleet manager (or operations manager of course!) is that an outsourced refueling process will save you time and money. It will allow your team to focus on customers and value-added services.
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What is the most important advantage for a sustainability manager to use Shell TapUp?
The most important advantage for you as a sustainability manager is that you take miles off the road because the entire fleet does not have to drive to the gas station. With Shell TapUp, you also get the possibility to switch to an alternative fuel that, for example, reduces local emissions.
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If I switch to Shell TapUp, how do I pay?
We accept most forms of payments. Contact us for details.
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Is mobile fuel delivery safe?
Shell TapUp values safety, people, and the environment above all else. As a result, we are able to provide piece of mind when using our mobile fueling service. This includes:
- Mobile Service Champions
Mobile Service Champions are certified and well trained. MSCs complete a well rounded training program that focuses on regulatory compliance, service operations, hazardous materials management and road safety. MSCs promote safety in the workplace and lead by example.
- Vehicles
The Shell TapUp fleet is comprised of vehicles that provide safe and consistent service by utilizing cutting edge technology. All trucks feature camera systems, emergency stops, a dynamic fuel stock management system and vehicle monitoring system.
- Site
Customer sites are inspected and assessed for safe operations before service is initiated. Shell TapUp recognizes the work place is ever changing and dynamically reviews risk to ensure safety. Shell TapUp partners with customers to promote a safe environment for all.
- Journey Management
Shell TapUp engages with staff daily on the safest and most effective routes during service operations. Shell TapUp utilizes its Shell Telematics system to monitor MSC location, road safety metrics, and adherence to regulatory standards. MSCs feel empowered to communicate and take action when a situation needs to be assessed.
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Do you service my location?
Shell TapUp continues to grow! Our coast to coast operation is expanding every week. Contact us now for your area so that we can start bringing fuel directly to you.
SHELL TAPUP AND SUSTAINABILITY
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How sustainable is Shell TapUp?
Shell TapUp plays an active role in the energy transition, but there is no single solution.
To help reduce the carbon footprint, Shell TapUp offers solutions to avoid, reduce, and compensate emissions.
For customers, this means that we:
- Avoid: driving those extra miles to the gas station
- Reduce: your CO2 emissions by having your fleet filled with an alternative fuel
- Compensate: the remaining emissions through Shell's carbon offsetting program
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How can I offset all my CO₂ emissions?
Offsetting your CO2 emissions with Shell TapUp in 3 easy steps:
- We keep track of the fuel consumption per vehicle.
- We calculate the CO2 emissions that are linked to this consumption.
- We compensate the CO2 emissions at the end of the year with various certified CO2-compensation projects around the world.
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Why does Shell TapUp offset its CO₂ emissions?
Shell TapUp is also a logistics company that manages its own fleet. By participating in Shell’s Nature-based Solutions program, we also make our own activities more sustainable and, in this way, meet the ever-increasing demands of internal and external stakeholders when it comes to environmental performance.
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What is Shell's Nature Based Solutions program?
Shell is involved in CO2 compensation projects around the world. The projects are part of Shell’s Nature-based Solutions program and are certified by the VCS (Verified Carbon Standard) and CCB (Climate, Community & Biodiversity) standard. VCS is the most widely used standard for CO2 compensation projects worldwide. The CCB standard ensures that projects also support local communities and preserve or improve biodiversity.
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What is an example of a CO₂-compensation project?
One of the CO2-compensation projects is the Kasigau Corridor Project in Kenya. This project, which is being carried out together with the local community, has protected close to 500,000 acres of forest and has already planted more than 50,000 new trees.
This project and other forest protection and reforestation projects not only help to reduce CO2 emissions, but also help to create new jobs. The income from the sale of CO2 credits is used to build schools and improve access to water.