Business customer, supplier, partner or investor

We process personal information covered by this Privacy Notice for the following purposes:

• Business execution - including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Counterparts; recording and settling services, products and materials to and from a Shell company; managing relationships and marketing such as maintaining and promoting contact with existing and prospective customers, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;
  
• Organization and management of the business - including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;
  
• Health, safety and security - including protection of an individual’s life or health, occupational health and safety, protection of Shell companies and staff, authentication of individual status and access rights; or
• Legal and/or regulatory compliance - including compliance with legal or regulatory requirements.

or for a secondary purpose where it is closely related, such as:

• storing, deleting or anonymizing personal information;
• fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or
• statistical, historical or scientific research.

Communication and marketing

You may receive offers on behalf of the relevant Business Customer, Supplier or Business Counterparts. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

The personal information covered by this Privacy Notice is only processed:

• in order to take steps at the request of an individual prior to entering into a contract;
• where it is necessary to comply with a legal or regulatory obligation to which the relevant TapUp company/companies is subject to;
• where it is necessary for the purposes of fulfilling the fueling agreement and the legitimate interests pursued by the relevant TapUp company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or
• (only if legally required) with the explicit consent of the individual.

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Security of your personal information

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to TapUp services and we regularly test, assess and evaluate the effectiveness of our security measures.

The personal information covered by this Privacy Notice is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with the following categories of recipients:

• Other companies within the Shell group of companies;
• Authorized third party agents, service providers, external auditors and/or subcontractors of TapUp;
• A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant TapUp company/companies is subject to or as permitted by applicable local law; or
• As necessary or appropriate to enforce our terms and conditions, and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

Interacting with Shell through social media

If you choose to interact with TapUp through social media on a TapUp administered social media page (‘TapUp Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in TapUp) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to TapUp. Should you desire to delete information that you share on these sites at any time, please follow the process set forward by the relevant social media platform.TapUp does not track your activity across the different social media sites that you use. Please contact TapUp if you wish to make a request that you are unable to action yourself and which relates to a TapUp Social Media Page - see the section below ‘Your rights in relation to your personal information’ Needs to be inserted here when posted online.

Additionally and to the extent TapUp is jointly responsible with a social media platform of a TapUp Social Media Page, TapUp will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on TapUp Social Media Pages. For more information on how your personal information is processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.

Transfers of your personal information to other countries

Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information.

Personal information gathered by TapUp for these processes either directly or indirectly are required in order to:

• Fulfil legal requirements and/or which is required for entering into a contract with a counter-party and continuing to contract with that counter-party; or
• Maintain contact with Business Customers, Suppliers and Business Counterparts.

Failure to provide us with the information required will negatively affect our ability to communicate with you, ability to perform the agreed services, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

With some exceptions which are explained in supplementary privacy statements, any personal information that is required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Counterparts or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal information gathered as part of any unsuccessful bids to Shell or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal information is held for no longer than 15 years after it was first gathered. 

In all cases, information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal information and there is no longer a legitimate business purpose to retain it.

We aim to keep our information as accurate as possible. Regardless of which State you are resident of you can request:

• access to your personal information;
• correction or deletion of the personal information (but only where they are no longer required for a legitimate business purpose);
• that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Counterpart;
• that the processing of your personal information is restricted; and/or
• that you receive personal information that you have provided to TapUp, in a structured, digital form to be transmitted to another party, if this is technically feasible.

To make any of these requests, please contact business@shelltapup.com or privacy-office-SI@shell.com.

If you have any issues, queries or complaints regarding the processing of your personal information, please contact business@shelltapup.com or Privacy-Office-SI@shell.com.

You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.

TapUp uses cookies and similar technologies that aim to collect and store information when you visit a TapUp website. This is to enable TapUp to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the TapUp cookies preference tool on TapUp websites - for more information, please refer to the Shell Cookie Policy at http://www.shell.us/cookie-policy.html.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in May 2021.